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Skip to main content. Tips and guides Microsoft Enterprise. Published August 17, News Microsoft Enterprise. Published May 19, Customer stories Microsoft Enterprise. Published April 19, Published April 12, Published March 3, Published October 29, News Microsoft Personal and family. Published October 27, Published June 25, Published June 11, Published April 2, For this troubleshooting exercise, you want to disable , not delete , an add-in.
Note: If the program loads properly, it's likely that one of your add-ins is the source of the error and you need to identify which one. To determine which add-in is the problem, enable one add-in at a time. Select the check box next to an add-in you want to re-enable, and then choose OK. Repeat all steps until you've re-enabled all of the original add-ins and revealed the source of the error. Important: Remember, if Outlook opens in safe mode, you've revealed the add-in you just enabled as a source of the error.
Restart Outlook again and disable the add-in you enabled that produced the problem, and then start Outlook. Make sure you go through the restart-disable-restart process for every add-in that was originally enabled in Outlook. An error could be caused by more than one add-in. Your profile contains your Outlook settings. Occasionally, that profile can become corrupted.
You can determine if it's corrupt by creating a new profile and changing which profile is used when Outlook starts. In the Profile Name box, type the name you want to use for your new profile. Note: The Add Account Wizard automatically searches for your mail server settings. Choose Finish and you'll find the new profile name you added listed on the General tab in the Mail dialog box. Under When starting Microsoft Outlook, use this profile , choose Prompt for a profile to be used , and then choose OK.
In the drop-down list in the Choose Profile dialog box, choose the new profile name you created. Note: If Outlook starts normally, then you've identified your Outlook profile as being corrupt and the source of your problem.
Should you decide to remove a profile, back up the data files first. All offline cached content will be deleted when you choose Remove. For more information, see Introduction to Outlook Data Files. Outlook stores all your email messages, meetings and events, contacts, and tasks in data files. These files occasionally might become corrupted. You can run the Inbox Repair Tool scanpst. Note: The content in the left pane is determined by the Outlook version you're using.
Outlook Repair Outlook Data Files. The navigation pane is the leftmost pane in Outlook where you'll find your folder list and the icons to move between Mail, Calendar, People, and Tasks. Note: If you have more than one computer, run the command on all computers because the navigation pane customizations are specific to the local Outlook on a computer.
In the Open box, type Outlook. Compatibility mode is designed to help a program run on an older operating system. If Outlook is running in compatibility mode, you can turn that off and see if it fixes the problem. Note: This step is for Outlook or Outlook Outlook doesn't have a Compatibility tab. Right-click the Outlook.
Are you a Microsoft for business customer? Let us fix the problem for you. Tips: How do you know you're working in safe mode? Exit Outlook to use the Inbox Repair Tool. Need more help? Join the discussion. Was this information helpful?
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